Customer service

On this page you can get help with any questions you may have about our products or your purchase.

You are also welcome to read our

"Frequently asked questions"

and see if you are able to find an answer to your questions there.

Alternatively, you are also more then welcome to contact us by phone or email:

Phone: +45 71 71 65 71
E-mail: support@petlux.eu

We respond to emails as quickly as possible and always within 24 hours on weekdays.

For returns please contact customer service for more information. Remember to have your order number ready.

We send an email when a customer regrets or complains. If you have submitted an item for cancellation or complaint, you will always receive an email when we have received the item. In the email, you will receive information about the further process in connection with the handling of your regret/complaint.

If you would like to receive a copy of your order confirmation, you must send an email to support@petlux.eu . 

Business address:
Petlux Nordic ApS
Marielundvej 30
2730 Herlev
Denmark

Phone: +45 71 71 65 71
VAT number: 43884581

Petlux.eu is owned and operated by Petlux Nordic ApS registered in Denmark.