If for any reason you regret your purchase, you can return your goods within 14 days. If you cancel your purchase, Petlux will, of course, refund the entire purchase.
It is important that you contact Petlux no later than 14 days after receiving the goods that you wish to exercise the right of cancellation.
You can do this by emailing support@petlux.eu or calling + 45 71 71 65 71. Remember to have your order number ready.
It is therefore not enough to refuse to receive the package or to fail to pick up the package at the drop-off point or the package store.
Use our return portal and we will pay the return shipping - you only need to pay for the issuance of the return label yourself. When you use our return portal, Petlux pays the shipping when you return an item.
It is your responsibility to ensure that the item is securely wrapped and does not get lost on the way.
We therefore recommend that you send it as a package with Bring, so that you can always track it. You must also be aware that responsibility for the item is yours from the time you receive the package until Petlux has received it back. If the package breaks on the way back to Petlux, you are responsible.
Link to return portal:
If you regret the purchase, send the item to our warehouse:
Petlux
Marielundvej 28
2730 Herlev
Denmark
Shipping 1-4 business days
