We try to ship your order the same day we receive it and orders received before 14:00 are usually dispatched on the same day. In some cases, a product may be backordered. In that case, you will receive information as soon as possible.

Shipping is based on current prices from our distributors, including GLS, Bring and others. At the end of the order, the shipping method can be selected.

Prices for shipping in Zone 1:

* Free shipping to parcel shop for orders over EUR 65.00
* Free delivery to a private address for orders over EUR 95.00

Countries in Zone 1:

Germany, Poland, Sweden, Denmark, Austria, Belgium, Netherlands, Czechia, Estonia, Latvia, Lithuania, Luxembourg, Slovakia, Switzerland, France, Italy

Delivery prices for Zone 1 countries for orders that do not include free shipping:

Parcel Shop  – EUR 6.00 (if available)
Home Delivery – EUR 10.00 (if available)

Prices for shipping in Zone 2:

* Free shipping for orders over EUR 250.00

Countries in Zone 2:

Hungary, Finland, Andorra, Bulgaria, Croatia, Cyprus, Greece, Ireland, Malta, Portugal, Romania, Slovenia, Spain, Norway, Great Britain

Delivery prices for Zone 2 countries for orders that do not include free shipping:

Parcel Shop  – EUR 50.00 (if available)
Home Delivery – EUR 80.00 (if available)

If you have questions about products for either dogs or cats, or perhaps nutrition advice, you are most welcome to contact our customer service. Find contact information via the link below.
Contact customer service