CUSTOMER SERVICE
Please contact us if you have any questions!
We ship to most parts of Europe with GLS, which usually delivers within 1-4 working days.
Shipping in Europe is split up into two Zones. Find out which Zone your country is in here.
Zone 1:
- Standard Shipping with GLS to parcel shop in Zone 1 costs 5 €.
- Shipping with GLS to home delivery in Zone 1 costs 9 €.
Free Standard Shipping with GLS to parcel shop on orders over 65 €.
Zone 2:
- Shipping with GLS to delivery point in Zone 2 costs 49 €
- Shipping with GLS to home delivery in Zone 2 costs 49 €
Free shipping with GLS on orders over 250 €
If you need to return a product, you can easily do so here.
Stop using tweezers, tick tools, margarine, or oil. Stop burning ticks off, and stop twisting, turning, or pulling them out.
These methods are simply too dangerous. New research shows that these "old methods" increase the risk of serious complications. When a tick is squeezed, twisted, or otherwise irritated, it significantly raises the risk of the tick injecting harmful bacteria into humans and animals—pathogens that can, in the worst case, cause meningitis or facial paralysis.
The tick remover, SafeCard, is based on a completely new principle. The tick should be removed without force. Simply slide the tick out with the specially designed card in a calm, smooth motion. This method helps prevent the tick from transferring dangerous bacteria in most cases.
SafeCard was developed in collaboration with scientists, biologists, and doctors specializing in tick-borne diseases. It is designed to be used anywhere on the body and is the same size as a standard credit card, making it convenient to carry in your wallet alongside your membership and gas cards.
SafeCard is also effective for removing stingers from bee stings.
You are always welcome to contact our customer service if you have questions about a product or if you need advice on either feed, care or other products.
Find contact details here.
All orders contain an environmental contribution of EUR 3,90 incl. VAT.
Due to several external factors, we have chosen to set a fixed environmental contribution regardless of the size of the order in order to make it transparent.
The eco surcharge contribution is calculated on the basis of the environmental costs that Petlux is expected to cover annually as a whole and covers among other:
- Environmental fees that are imposed on us by GLS, Bring and other freight providers
- Environmental fees and charges justified by environmental considerations, imposed by our product suppliers.
- Whenever possible, use reusable packaging, tape and fillings, which result in higher costs for us.
- Correct sorting of waste in accordance with legislation
- Changing fees for electricity and CO2 taxes.
If you have more questions, you are more than welcome to contact us at support@petlux.eu