CUSTOMER SERVICE
Please contact us if you have any questions!
We ship to most parts of Europe with GLS, which usually delivers within 1-4 working days.
Shipping in Europe is split up into two Zones. Find out which Zone your country is in here.
Zone 1:
- Shipping with GLS to delivery point in Zone 1 costs 6 €.
- Shipping with GLS to home delivery in Zone 1 costs 10 €.
Free shipping with home delivery with GLS on orders over 65 €.
Free shipping with home delivery with GLS on orders over 95 €.
Zone 2:
- Shipping with GLS to delivery point in Zone 2 costs 50 €
- Shipping with GLS to home delivery in Zone 2 costs 80 €
Free shipping with GLS on orders over 250 €
If you need to return a product, you can easily do so here.
Woolf Duck and Rawhide Twisters are crafted from 100% protein sources, ensuring premium quality and optimal nutritional intake. Cooked without any chemical additives, preservatives, or colorings, these twisters are a wholesome treat for all dogs.
To maintain freshness, an oxygen absorber is placed within the bag, which is also fitted with a zip for easy resealing.
Storage instructions: Store in a cool, dry place, and after opening, refrigerate and consume within 7 days.
Composition: Duck 53%, beef skin 40%, glycerin 1%, potato starch 5%
Analysis: Crude protein 60%, crude fat 8%, crude fiber 1%, crude ash 4%, moisture 22%
Contents: 100g
You are always welcome to contact our customer service if you have questions about a product or if you need advice on either feed, care or other products.
Find contact details here.
All orders contain an environmental contribution of EUR 3,90 incl. VAT.
Due to several external factors, we have chosen to set a fixed environmental contribution regardless of the size of the order in order to make it transparent.
The eco surcharge contribution is calculated on the basis of the environmental costs that Petlux is expected to cover annually as a whole and covers among other:
- Environmental fees that are imposed on us by GLS, Bring and other freight providers
- Environmental fees and charges justified by environmental considerations, imposed by our product suppliers.
- Whenever possible, use reusable packaging, tape and fillings, which result in higher costs for us.
- Correct sorting of waste in accordance with legislation
- Changing fees for electricity and CO2 taxes.
If you have more questions, you are more than welcome to contact us at support@petlux.eu